An AI expert that lives
inside your product.

A product adoption engine that educates users and actively guides them through real workflows — not another LLM chatbot. Step by step, in your UI, grounded in your docs. With permission, it can complete tasks for them.

Book a 30-min demo → See how it works
4-week pilot Full IP ownership Free model upgrades
Deploy-ready on
AWS Azure Google Cloud
+5–15% activation lift
−10–25% early churn
30–50% fewer support tickets
50% faster time-to-value
4 weeks pilot delivery
100+ knowledge base pages
20+ guided scenarios
AWS · Azure · GCP deploy-ready
+5–15% activation lift
−10–25% early churn
30–50% fewer support tickets
50% faster time-to-value
4 weeks pilot delivery
100+ knowledge base pages
20+ guided scenarios
AWS · Azure · GCP deploy-ready
The adoption gap

Your product is great. Most users
never see why.

Even when the UI is intuitive, users plateau. Tooltips and static tutorials don't match real workflows, power features stay invisible, and the same questions pile up in support — week after week.

0%

Average feature adoption rate for core features

0%

Annual SaaS churn rate linked to poor adoption

0%

Time-to-Value improvement possible with personalization

What adoption looks like without UniGuide
  • Users stick to 2–3 features and never discover the rest
  • Support keeps answering the same "how?" questions instead of hard ones
  • Power flows are documented in PDFs nobody reads
What is UniGuide

An AI product expert that teaches
— not just answers.

An embedded AI product expert inside your software that guides users through real workflows, step by step. It answers questions using your product's own knowledge and shows users exactly what to do next, directly in the UI.

01

Product Knowledge

Answers questions using your own docs, guides, and content — not generic AI responses. Every answer is grounded in your actual product reality.

02

Visual UI Guidance

Shows users exactly what to click and where to go, step by step in the interface. Users learn by watching, not by reading docs.

03

Permission-Based Actions

With explicit user consent, runs guided UI flows — turning help into immediate action. The user stays in control at every step.

04

Deeply Customized

Each instance is tailored to your product, so guidance feels native — not generic. Your brand, your terminology, your workflows.

The result: faster time-to-value, higher adoption, less user friction.
How UniGuide works

From question to guided action
in four moves.

Step 01 · Capture

The user asks a question — in their own words.

No syntax, no menu spelunking. Type or speak. UniGuide listens through a chat widget or sidebar embedded directly inside your product.

Natural language input
Voice or text
Triggered from any screen
Step 02 · Understand

UniGuide reads the room.

It parses the request alongside live context: what screen the user is on, what role they have, what they've done in the last 5 minutes. The same question gets a different answer for an admin vs. a viewer.

Current screen & component
User role & permissions
Conversation history
screen: /permissions
role: admin
history: 4 turns
plan: enterprise
CONTEXT
ENGINE
Step 03 · Retrieve

It searches your docs — not the open web.

UniGuide answers strictly from your tailored knowledge base: product docs, internal guides, configured workflows. No hallucinations. No "as a large language model…" hedging.

100+ pages knowledge base
Vector search + reranking
Up to 30 guided scenarios
permissions finance role
Step 04 · Act

Show, then do.

UniGuide highlights exactly where to click. With explicit user consent, it can take over the cursor and perform the multi-step flow itself — filling forms, navigating tabs, completing the task.

Visual UI highlighting
Step-by-step walkthrough
Permission-gated execution
Add Finance Role
Example interactions
"How do I set permissions for finance only?"
→
Highlights Settings → Permissions → Shows role-based setup step-by-step
"Who accessed this report last month?"
→
Navigates to audit logs → Filters by document → Shows exportable results
"Why is my integration failing?"
→
Checks config → Identifies missing API key → Guides through fix
Conversation analytics

Every chat is a signal.
Read the room.

UniGuide turns every conversation into structured insight: bottlenecks, feature requests, upsell signals, churn risk. No surveys, no NPS theater — just the truth, in your users' own words.

Analytics Overview
Embedded AI assistant performance & insights
▾ Last 30 days All Users Plan Region ✦ AI Insights
⚠ ▾ 2.1%
342
Churn Risk Accounts
↗ ▴ 24.6%
1,284
Upsell Signals
✦ ▴ 9.8%
2,341
Feature Requests
+ Add metric
Top Questions Most frequent user queries
#1
How do I export my data?Feature
1,842 ▴13%
#2
Why is my dashboard loading slowly?Performance
1,523 ▴8%
#3
Can I integrate with Slack?Integration
1,291 ▴34%
#4
How to set up SSO?Security
1,187 ▴6%
#5
What's included in the Pro plan?Pricing
1,043 ▴22%
Top Question Clusters LAST 90 DAYS
Clusters with 100+ questions
Data Export & Import neutral
18.4% share ▴ 12% 2,841 questions
How to export CSV? Can I import from Excel? Bulk data export
Integration Setup positive
15.2% share ▴ 34% 2,348 questions
Slack integration Zapier connection API webhooks
Performance Issues negative
12.8% share ▾ 5% 1,976 questions
Dashboard slow Loading timeout Chart not rendering
Billing & Pricing neutral
11.3% share ▴ 22% 1,744 questions
Upgrade plan Invoice download Cancel subscription
+ Show more clusters
Most Requested Features
Ranked by conversation frequency
#1
Real-time collaboration high ◷ planned
1,243
#2
Advanced filtering high ◷ in-progress
987
#3
Custom dashboards high ✓ shipped
754
#4
Webhook support medium ◷ in-progress
643
#5
Dark mode low ✓ shipped
598
#6
Multi-language low ⊟ backlog
487
Top Upsell Signals
Revenue opportunities from conversations
#1
Premium feature inquiry 423 detections
$84,600
#2
Usage limit discussion 312 detections
$62,400
#3
Team expansion questions 287 detections
$57,400
#4
API quota requests 198 detections
$39,600
Conversation → Conversion Funnel
From AI conversation to paying customer
Conversation Started
12,450 100%
↓ 30% drop-off
Feature Exploration
8,715 70%
↓ 43% drop-off
Solution Evaluation
4,980 40%
↓ 53% drop-off
Trial Activated
2,365 19%
↓ 53% drop-off
Paid Conversion
1,120 9%
Churn Intelligence
Detect & prevent churn through conversational signals
▾ Last 30 days All Users Plan ✦ AI Insights
⚠ ▾ 2.1%
342
At-Risk Accounts
↘ ▾ 0.8%
3.2%
Churn Rate
○ ▴ 12%
28
Saved Accounts (MTD)
⏱ ▴ 18%
14
Avg Days to Churn Signal
Active Churn Signals Real-time risk indicators color-coded by root cause
Repeated unresolved issues 88 accounts affected
▴ 9%
Competitor mentions 67 accounts affected
▴ 5%
Feature frustration 54 accounts affected
▴ 1%
Billing complaints 31 accounts affected
▾ 4%
UX Issues Missing Features Price Sensitivity Competitor Switch Expectations Gap
Outcomes per stakeholder

One product. Three ROI stories.

Whether you're answering to the board, the CS team, or the head of product — UniGuide moves the metric that matters to you.

For CEO / Growth / Investors

Growth & Revenue

Solves slow, ineffective onboarding that prevents users from reaching product value. Guides users from first login to results — explaining not just how, but why.

ROI for your business
+5–15% activation · −10–25% early churn
A growth layer that turns onboarding into a revenue driver.
For Head of Product

Adoption & UX

Solves the problem of users not understanding the product — even when the UI is intuitive. Explains the product in the context of user actions and data.

ROI for your product
Higher activation, feature adoption, retention
True product understanding — not just UI navigation.
For Customer Success / Ops

Support & Cost

Handles repetitive "how?", "where?" and "why isn't this working?" questions that overload your support team. Users get answers without involving a human.

ROI for your team
30–50% support ticket reduction
Self-serve support that prevents tickets — not just handles them.
Growth impact calculator
How much revenue does poor adoption leave on the table?
Drag any input — uplift updates live.
Estimated annual growth uplift
$0
Per year — extra activated users × lifetime value, recovered with UniGuide.
Extra activated users / year
+0
New activation rate
—
ROI multiple: — × vs. $27K Yr 1 cost
Monthly new sign-ups 800
Avg ARPU / month $80
Today's activation rate 25%
Avg user lifetime (months) 12
Assumes UniGuide lifts activation by +10 percentage points on average (typical for the first cohort post-pilot). Yr 1 cost = $3K pilot + $24K subscription.
UniGuide vs. Traditional

Why it's not just another
help widget.

Capability
Traditional
UniGuide
Product knowledge answers
Static FAQs
✓Your docs & content
Visual UI guidance
✗
✓Step-by-step in UI
Runs actions for the user
✗
✓With permission
Context-aware responses
✗
✓Role, screen, history
Feels native to your product
Generic
✓Deeply customized
Self-improving
Manual updates
✓AI-driven
Implementation journey

Live in 4 weeks.
Customized for the long run.

Phase 1
Pilot
4 weeks
  • Joint workshop — define scope and success metrics
  • SDK integration with engineering support
  • AI training on your product context
  • 20–30 guided scenarios configured
  • Validation and fine-tuning
Phase 2
Customization
1–2 months
  • Additional workflows
  • Advanced analytics dashboard
  • UI/UX modifications
  • Role-based training paths
  • Full chatbot customization
Phase 3
Enhancement & SLA
Continuous
  • Continuous AI optimizations
  • New workflows & feature updates
  • Model upgrades included
  • Performance monitoring
  • Roadmap planning & execution
Minimal engineering overhead — we handle the heavy lifting.
Questions

Everything else, answered.

Can't find what you're looking for? Talk to our team →

Does UniGuide actually perform actions, or just guide?+
Both. UniGuide highlights what needs to be done and, with explicit user consent, can take control of the cursor to perform tasks on the user's behalf — like filling forms, navigating multi-step flows, or completing setup.
What if we ship a new feature or redesign a flow?+
UniGuide evolves with your product. Update existing flows or add new ones in minutes — perfect for feature launches, UI changes, or new use cases. Our team supports every release in your subscription.
Is it for internal teams or external users?+
Both. UniGuide is just as effective for customer onboarding as it is for employee training, partner enablement, or interactive product demos.
Can it adapt to user roles or product tiers?+
Absolutely. UniGuide tailors guidance based on user role, permissions, behavior, plan tier, and screen context. An admin gets different help than a viewer — automatically.
What about data security?+
Cloud-agnostic by design — deploy-ready on AWS, Microsoft Azure, or Google Cloud. Enterprise-grade encryption in transit and at rest, plus full IP ownership of the codebase — it becomes yours.
How long until we're live?+
Pilot delivery is four weeks: joint workshop, SDK integration, AI training, 20–30 guided scenarios, and validation. We handle the heavy lifting with minimal engineering overhead on your side.
30-min walkthrough · No commitment

Let's talk.
See UniGuide in your product.

We'll prototype UniGuide on a key flow from your app, walk you through the impact, and show you the integration path — live, in 30 minutes.

Book your demo → Email the team
Email
info@unidatalab.com
Call us
+48 692 731 680
Social
linkedin.com/unidatalab